Time for a JOCKEY SHORT (new readers will have to delve back a bit – or just try to work it out). And this it:
Anybody who works for a British company call centre should be given a speech understandability test. The candidate should go before a jury of right-minded people, put a handkerchief put over his/her mouth, and from a distance of about ten yards speak one short sentence.
Anyone who can’t be immediately understood is out.
Yes, you’ve guessed – bloody computer problems! Bloody Indian call centres! The first guy I got could have been talking Jedi for all I could follow. The second was reasonable, but sounded like he was inside a barrel. The third – hallelujah! – was clear and concise.
This isn’t a racist thing. I’m including native Geordies, Brummies, and recalcitrant Scots. Welsh, West Country, and Loyd Grossman are borderline.
Just think of the saving to our national economy. Fewer frayed nerves, hypertension, stress-driven heart attacks, and therefore a saving in NHS spending; fewer computers slung through windows, and therefore destined for landfill; fewer 999 calls from people claiming to have been hit by flying technology; fewer man-hours wasted when we could be working.
You know it makes sense.
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