If you’re gonna make a mistake, make a big one! And no, I’m not still harping on about Jonathan Crass and Russell Brat. I’m referring to that ancient capital of retail mythology, Argos.
The High Street pay-and-queue store charged 190,000 customers twice in one day on their credit and debit cards. A spokesman said yesterday: “At this stage it is impossible to state the exact figure involved but it is likely it will be several million pounds.”
Unfortunately they might not be able to refund the extra cash immediately. Meaning they are earning interest on it, while Joe and Josephine Customer might be overdrawn at their bank, incurring hefty charges.
I did what any sensible new businessman would do – I rang the chairman and asked him if he’d like to be boss of my new bank, NAB. Strangely, he declined – he was too busy restacking some shelves with tenners, twenties, and fifties.
He does have one thing in common with Crass and Brat – he’s got a terrible sense of humour. I offered him a new slogan for free and he went ballistic. I thought it summed them up nicely: Never Knowingly Oversold!
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